L1 System Administrator (Linux & Windows)
Hitachi Sunway Information SystemsSubang Jaya, Selangor, Malaysia1 day ago
Job descriptionHands‑on experience with BigFix for automated patch management across Linux and Windows. Proficient in asset inventory collection and reporting. Experience with ITSM tools and ticketing systems such as Symphony and ServiceNow. Hands‑on experience in basic database administration (MySQL, MS SQL, Oracle, PostgreSQL). Knowledge of backup and restoration tools, especially VEEAM. Basic operational skills in Linux environments and Windows Servers. Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following Relational Database Management Systems (RDBMS) are you experienced with? Which of the following types of qualifications do you have? How many years' experience do you have as a Technical Support Engineer? How much notice are you required to give your current employer? How many years' experience do you have as a Linux Systems Administrator?
Responsibilities
- Provide 1st‑level escalation and troubleshooting support for customer inquiries regarding product features, specifications, repairs, and entitlements.
- Serve as the primary contact for Linux OS support, configuration, and troubleshooting.
- Assist and troubleshoot Windows issues as required.
- Perform weekly cadence checks and maintenance for Linux and Windows environments.
- Plan and schedule OS patching activities for Linux and Windows servers.
- Generate patching tracker reports and compliance documentation.
- Ensure Linux systems are up to date, secure, and compliant with company policies.
- Maintain and update customer inventories per request.
- Integrate CMDB data from ServiceNow with customer inventory.
- Conduct rack validation and update physical asset information.
- Perform local user access reviews on Linux and Windows servers using BigFix.
- Prepare and maintain accurate documentation for troubleshooting, processes, and system configurations.
- Collaborate with internal teams to meet SLA requirements and proactively prevent recurring issues.
- Handle multiple technical tasks independently with minimal supervision.
- Participate in rotational shifts and provide off‑hours standby support when needed.
- Continuously improve technical skills, particularly in Linux administration, through self‑paced learning and knowledge sharing.
Technical Skills & Tools
Interview Questions
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System Administrator • Subang Jaya, Selangor, Malaysia