B2B Technical Helpdesk - Arabic - Penang

Qualifications

• Bachelor’s Degree or higher
• Native-level proficiency in Arabic, advanced proficiency in English (written and verbal)

Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).

Ability to multitask and manage time effectively in a high-volume ticket environment.

Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).

Customer-oriented with strong problem-solving and analytical skills.

Technical Skills :

Responsibilities

Provide first-line support to business clients, partners and retail teams

Manage and resolve B2B inquiries related to device and app usage, device and app login issues

Collaborate with internal teams to ensure timely and accurate responses.

Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)

Ensure all cases and interactions are accurately logged in the ticketing system

Monitor and follow up on open tickets to ensure timely closure and client satisfaction

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