Client Server Specialist
Commerz Global Service Solutions Sdn. Bhd.PenangMalaysia, Penang, Malaysia16 hours ago
Job descriptionBasic Unix commands (ping, df -k, etc.) for checking server status. Ability to differentiate Linux alerts (server not pingable, full filesystem, Oracle process not running, batch job failure). Basic knowledge of Unix infrastructure and how it works. Handling of alarms and events by trouble tickets. Basic Windows commands (Ping, ipconfig, etc.) for checking server status. Basic knowledge of Windows infrastructure (Active Directory, Domain Controller, etc.). Ability to differentiate Windows error alerts and possible resolutions (services down, CPU high usage, etc.). Comfortable using Windows OS on workstation. Handling of alarms and events by trouble tickets. Relevant professional training / qualifications in computer studies. High level of responsibility and teamwork. Good communication and strong analytical skills. Good practical knowledge of service‑management processes. Experience updating and documenting SOPs and training manuals. Good collaboration skills to work effectively with other teams and end-users. Familiar with Linux commands and infrastructure. Familiar with MS Windows commands and infrastructure. Experience using ServiceNow, Dynatrace, Tivoli, and UC4. Familiar with MS products (Outlook, Teams, Office 365). Able to work in a 2‑shift cycle (10 am–10 pm / 10 pm–11 am); will change to 8 hours in 2026. Senior may need to take on on‑call support roles. Able to work from home. Location required : Bayan Lepas, Pulau Pinang.
Job Overview
To carry out and take responsibility for the tasks and activities related to the operation of applications in production in GS-IT, with the following goals : ensure Service Level Agreements (SLAs) are adhered to, maintain high availability, security, and performance of all monitored systems, and implement changes in accordance with requirements.
Responsibilities
- Monitor servers, applications, databases, and storage performance; ensure availability and stability of servers.
- Detect, analyze, resolve, and document all IT faults in accordance with standards.
- Use standard tools for incident, problem, request, and change management.
- Escalate faults as specified to the respective on‑call service or Escalation Manager.
- Respond to faults outside the service line's acceptance times.
- Adhere to company policies and procedures related to client‑server operations, security, and data privacy.
- Provide technical support to end users by resolving client‑server related issues.
Job Specialties
Qualifications / Skills
Preferred
Specific Work Conditions
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Server • PenangMalaysia, Penang, Malaysia
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