Customer Service Representative

Digital Marketing Strategist | Driving B2B Growth | Clear Edge Filtration

Company Description

Clear Edge is a leader in providing high-quality filtration solutions that deliver process excellence in various sectors including Mining & Minerals, Chemicals, Food & Beverage, Water Treatment, and more. With almost two centuries of history, Clear Edge operates fully owned and ISO accredited weaving plants in tandem with fabrication plants located close to customers around the world. Supported by technically trained sales teams and local customer service teams, Clear Edge is dedicated to safety, continual improvement, innovation, and investment. As part of the Filtration Group, Clear Edge offers access to a broad range of market-leading filtration products and expertise.

Role Description

An excellent opportunity is available for an experienced and driven Customer Service Representative to join a dynamic team within a fast‑paced, customer‑focused environment. This role is ideal for a professional who is ambitious, adaptable, detail‑oriented and confident working with SAP or similar ERP systems.

This is a full‑time, on‑site role for a Customer Service Representative in Johor, Malaysia. As a Customer Service Representative, the candidate will serve as a point of contact between our customers and the company, managing customer enquiries and complaints, overseeing order processing, preparing quotations and coordinating with both internal departments and third‑party providers to ensure a seamless customer experience. The role also supports the daily operations of the Customer Service team to ensure timely and professional service delivery.

Key Responsibilities

• Build and maintain strong relationships with customers by responding to their needs with efficiency, accuracy, and professionalism.
• Collaborate and support the daily functions of the Customer Service team.
• Provide administrative assistance to Sales Representatives.
• Manage communications, follow‑ups, review, and process incoming orders, quotation requests, inquiries, and complaints ensuring accuracy and completeness.
• Act as a liaison between customers and internal teams to optimize service and identify sales opportunities.
• Coordinate transportation for customer deliveries in collaboration with our Logistics Department, ensuring timely and efficient execution.
• Participate in continuous improvement initiatives to enhance processes and service delivery.
• Undertake additional projects and duties as required.

What We’re Looking For

Preferred Qualifications

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

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