Service Quality Analyst: Drive ITIL Excellence & InsightsSingtel Group • Kuala Lumpur, Kuala Lumpur, Malaysia

Service Quality Analyst : Drive ITIL Excellence & Insights

Singtel Group • Kuala Lumpur, Kuala Lumpur, Malaysia

3 hours ago

Job description

A major telecommunications technology provider in Kuala Lumpur is seeking a Service Quality Analyst (SQA) to oversee service delivery, ensuring quality and efficiency. The ideal candidate will manage reporting, performance monitoring, and continuous improvement initiatives. Applicants should have a degree in IT or related fields and relevant experience. This role offers opportunities for career growth and development.

#J-18808-Ljbffr

Create a job alert for this search

Quality Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia

Related jobs

IT Service Quality Analyst

Experian Asia Pacific • Cyberjaya, Selangor, Malaysia

Experian is a global data and technology company, powering opportunities for people and businesses around the world.We help to redefine lending practices, uncover and prevent fraud, simplify health...Show more

Last updated: 30+ days ago • Promoted

Service Desk Analyst

Tech Mahindra • Kuala Lumpur, Kuala Lumpur, Malaysia

Associate Technical Support (L1).Working days : 5 days; two rotational off-days.Required to work on shift, weekend, and public holidays. Under general supervision, responds to and diagnoses complex h...Show more

Last updated: 10 days ago • Promoted

Service Desk Analyst (Mandarin Speaker)

DXC Technology Inc. • Petaling Jaya, Selangor, Malaysia

Job Description : • • • •JOB SUMMARY : • •To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site. Providing the customer with a solution thro...Show more

Last updated: 30+ days ago • Promoted

Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking)

Accenture Southeast Asia • Kuala Lumpur, Kuala Lumpur, Malaysia

Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking).Trust & Safety Senior Analyst - Quality Auditing (Mandarin Speaking). Accenture is a trusted, innovative, comprehensive, and expe...Show more

Last updated: 30+ days ago • Promoted

Service Desk Analyst

ABeam Consulting Malaysia • Petaling Jaya, Selangor, Malaysia

Talent Acquisition Coordinator @ ABeam Consulting | German Language Learner.Hybrid Work Arrangement (Work from Home and Office). Regular Company Events (Sports Tournament, Outdoor Activities).Attend...Show more

Last updated: 30+ days ago • Promoted

Service Excellence Manager

UNAVAILABLE • Kuala Lumpur, Kuala Lumpur, Malaysia

Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization that delivering unparalleled services experiences across. China, North Asia & Oceania (CNAO) and India-South East Asia (ISEA).Da...Show more

Last updated: 30+ days ago • Promoted

Quality Analyst (QA) - Capcut Global Operations - Customer Service Kuala Lumpur Regular

ByteDance • Kuala Lumpur, Kuala Lumpur, Malaysia

About the teamThe CapCut and Jianying-Security and Compliance department is responsible for the safety and privacy of all global products, including but not limited to privacy security, youth safet...Show more

Last updated: 15 days ago • Promoted

Data Analyst, Customer Service Operations

OKX • Kuala Lumpur, Kuala Lumpur, Malaysia

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Specialist, Customer Service Analytics. OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malay...Show more

Last updated: 30+ days ago • Promoted

Service Desk Analyst

Hong Leong Bank • Kuala Lumpur, Kuala Lumpur, Malaysia

If you are looking to excel and make a difference, take a closer look at us… • • • •Job Brief : • •Supports the service delivery of the information and technology (IT) services and working with teams with...Show more

Last updated: 26 days ago • Promoted

Service Excellence Manager

Danone • Kuala Lumpur, Kuala Lumpur, Malaysia

Join or sign in to apply for the Service Excellence Manager role at Danone.Danone Asia & Service Delivery Centre-Kuala Lumpur delivers unparalleled service experiences across CNAO and ISEA geograph...Show more

Last updated: 30+ days ago • Promoted

IT Service Quality Analyst

Experian Group • Cyberjaya, Selangor, Malaysia

Assist in managing the service quality program to ensure consistent and high-quality service delivery.Collaborate with regional operational leadership to drive change within their organization and ...Show more

Last updated: 30+ days ago • Promoted

Senior Compliance Analyst, Quality Assurance

OKX • Kuala Lumpur, Kuala Lumpur, Malaysia

Senior Compliance Analyst, Quality Assurance.OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.The Compliance function at OKX is responsible for the overall compliance culture at the co...Show more

Last updated: 30+ days ago • Promoted

Quality Analyst (Customer Service)

Shopee • Kuala Lumpur, Kuala Lumpur, Malaysia

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join to apply for the Quality Analyst (Customer Service) role at Shopee. Monitor Chat Quality : Conduct regular evaluations of chat in...Show more

Last updated: 30+ days ago • Promoted

Customer Service Analyst Senior Analyst

Citibank (Switzerland) AG • Kuala Lumpur, Kuala Lumpur, Malaysia

For additional information, please review.The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with t...Show more

Last updated: 30+ days ago • Promoted

Transaction Quality Analyst – Insurance Domain

Cognizant • Kuala Lumpur, Kuala Lumpur, Malaysia

Transaction Quality Analyst – Insurance Domain.Cantonese (must be able to read, write and speak).We are looking for a meticulous and process‑driven Transaction Quality Analyst with experience in th...Show more

Last updated: 20 days ago • Promoted

Solution Analyst (Analytics & QA) in ServiceNow team, Product Support Services Kuala Lumpur, Ma[...]

Sitecore • Kuala Lumpur, Kuala Lumpur, Malaysia

Solution Analyst (Analytics & QA) in ServiceNow team, Product Support Services.At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personal...Show more

Last updated: 30+ days ago • Promoted

Quality Analyst - KL

Teleperformance • Petaling Jaya, Selangor, Malaysia

Candidate must be able to work on.Conduct root cause and other data analysis.Conduct QA evaluations per client requirements and provides QA progress reports to team lead. Act as escalation point of ...Show more

Last updated: 30+ days ago • Promoted

Ads Relevance Quality Analyst - AI Data Service and Operations

TikTok • Kuala Lumpur, Kuala Lumpur, Malaysia

Ads Relevance Quality Analyst – AI Data Service and Operations.TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The Search Operations team supports TikTok’s efforts to address objec...Show more

Last updated: 30+ days ago • Promoted