Customer Service Specialist

Customer Service Specialist

ReSource Pro Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

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Process elementary insurance tasks and be responsible for meeting quality, quantity, and time deadlines. Communicate with the client via email. Report processing problems and take the initiative to seek solutions.

Responsibilities

Processing

Operate the client system and process elementary insurance tasks and activities for clients with minimal supervision.

• Follow established procedures and meet quality, quantity, and timeliness standard.
• Follow ReSource Pro’s Information Security policies / guidelines, as well as the client’s security requirements, policies, and practices that are provided to ReSource Pro and information security requirements.

Operation Optimization

Report processing problems and take the initiative to find solutions.

Customer Experience

Communicate with the client using clear, polite and well-organized English emails.

Others

Conduct assigned auditing.

Job Requirements

Working Hours

8AM-5PM from Monday to Friday

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industry

Insurance

Location

ReSource Pro Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

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