Provider Relations Specialist
Cigna HealthcareKepong, Kuala Lumpur, Malaysia2 days ago
Job descriptionThe opportunity to collaborate with a diverse, global team, gaining insights and perspectives from colleagues across various regions. Take responsibility for driving individual performance while actively contributing to the team's overall success. Minimum of 3 years of experience in Operations, Data Analysis, Marketing / Communications, or Relationship Management, with a strong operational and customer / provider-facing background. Experience in insurance and healthcare industry. Proficiency in English; additional languages are an asset. Strong analytical and problem‑solving skills. International mindset with the ability to work remotely with global colleagues, partners, and providers. Dedication to delivering excellent service to members, clients, and providers. Strong can‑do attitude and high proficiency in relationship management, with an understanding of multicultural behaviours. Action‑oriented problem‑solving approach. Excellent organizational, planning, and prioritization skills to meet deadlines. Proven experience in complaint management and improving customer service standards. Ability to assess situations, conduct research, gather relevant data, and provide constructive feedback. Accountability for achieving personal results and contributing to team goals. Excellent communication skills, both verbal and written, including presentation skills. Positive role model with the ability to work independently and collaboratively with colleagues at all levels. Experience in data interpretation and report drafting. Strong practical knowledge of MS Office applications, particularly Excel. Availability to travel up to 30-50 % within the country & international. Self management – Management of time / priorities and the ability to adjust strategies as needed to enhance personal productivity and also contributing to overall performance of the team. Balances stakeholders – Engages with multiple stakeholders and responds to potential conflicts with a well balanced and a solution which is mutually beneficial. Communication – Would need to develop and delivery multi‑mode communication that conveys a clear understanding of the unique needs of different audiences. Conflict Management – Handling conflicts effectively which results with minimal disruption / involvement of other stakeholders. Responsible decision making / persuasion – Using compelling arguments to gain the support and commitment of others and able to make split‑second decision on operational commitments.
Environment
- Detail oriented with proven time management and organizational skills (including the ability to engage in multiple task and meet deadlines / standards).
- International mindset to be able to work remotely / hybrid situation with colleagues.
- A growth mindset with positive attitude towards change and the ability to play an active role in implementing change initiatives.
- Able to seek out best practices to effectively deal with diverse, complex and highly sensitive issues.
Developmental Value of Position
Experience / Knowledge, Education and Other Requirements
Personal Competencies Required
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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Specialist • Kepong, Kuala Lumpur, Malaysia
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