Senior Manager, Settlements

The jobholder leads a dynamic, and multi-product team responsible for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients.

They are accountable for end-to-end delivery of Settlements, FX, and NRBS operations for a particular country / market ensuring that we are aligned F2B where certain activities are managed in our hubs, we mitigate any operational, regulatory or client risks and enable the FSS businesses.

The jobholder plays a role in the definition and implementation of transformation initiatives, service, and control standards in the country / market. The jobholder pulls out country and specific themes that need to be addressed across the region and / or globally.

The role requires extensive collaboration with regional and country functions such as our hub operational teams (where relevant), Front Office, Middle Offices, Sales, Client Management, Legal, Compliance, Risk and Product Management.

The job holder carries out the end-to-end operational responsibilities in the country / market and works closely with the other custody operations Asia country leads, central processing teams (GBS), country FSS business head, Country FSS Product, regional and group risk heads.

Key Responsibilities

• Lead a dynamic, and multi-product team responsible for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients.
• Accountable for end-to-end delivery of Settlements, FX, and NRBS operations for a particular country / market.
• Define and implement transformation initiatives, service, and control standards in the country / market.
• Collaborate with regional and country functions such as our hub operational teams, Front Office, Middle Offices, Sales, Client Management, Legal, Compliance, Risk and Product Management.

About the Company

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets.

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