Events Manager - Hilton Kuala Lumpur

Overview

Events Manager - Hilton Kuala Lumpur (Job Number : HOT0BSRX). Location : Hilton Kuala Lumpur Hotel, 3 Jalan Stesen Sentral Kuala Lumpur 50470.

With thousands of hotels in over 100 countries, Hilton offers opportunities to delight guests. Hilton is dedicated to delivering exceptional experiences for guests, Team Members, and owners alike.

Responsibilities

• Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) to convert leads / inquiries into confirmed events.
• Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.
• Follow through from negotiation until departure for events assigned.
• Liaise with clients on finalizing details and provide professional advice on set-ups and planning of events.
• Practice up-selling at all opportunities to maximize revenue.
• Ensure effective communication with clients and internal departments.
• Disseminate groups-related information to other departments (e.g., issues on banquet event orders and group resumes) and chair pre-event meetings.
• Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements.
• Be visible to organizers and clients during event / group dates and monitor guest satisfaction.
• Oversee the operation of banquet functions and work with departments to ensure quality service is delivered.
• Regularly review master account postings for accuracy and review bills with organizers to minimize final invoice adjustments.
• Maintain close communication with Sales Managers during the process and involve them in post-event meetings and follow-ups (e.g., thank-you letters, post-event critique forms).
• Verify total charges and layout of invoices prepared by the Accounts team and send to organizers.
• Obtain feedback from clients and take necessary actions.
• Refer leads and share event profile information with relevant sister hotels, NSO / ISO (if any).
• Maintain active event profile database and group chart; establish and maintain files of major accounts and assist the Director of Banquet Sales in maintaining the accounts management system.
• Build strong working relationships with internal customers (other hotel departments) and external customers (clients, event contractors, suppliers).
• Contribute to achieving departmental goals and marketing budget; monitor account revenue and business production.
• Provide feedback on market trends and maintain client relationships through close communication with Banquet Sales Managers and the Director of Banquet Sales.
• Assist the Director of Banquet Sales in forecasting group room nights and banquet revenue; arrange relationship-building visitations as needed; cross-sell other Hilton hotels.
• Handle inquiries for re-booking of business and new leads when Sales Managers are unavailable; communicate progress of negotiation with Sales Managers.
• Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are unavailable.
• Attend regular meetings with operations staff to update on event details; ensure timely and cooperative communication within the department and with other departments.
• Maintain timely and responsive communication with clients; liaise with Food & Beverage to maintain hotel hygiene and food safety standards; project a hospitable service atmosphere at all times.
• Carry out any other reasonable duties as assigned; Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

Work Environment

What will it be like to work for Hilton?

Hilton is a leading global hospitality company spanning luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to providing exceptional guest experiences across its global brands, and our Team Members are at the heart of it all.

Schedule

Schedule : Full-time

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