Contact Centre Consultant (Inbound) MY & Upcoming Walk-in InterviewCIMB • Kuala Lumpur, Kuala Lumpur, Malaysia
Contact Centre Consultant (Inbound) MY & Upcoming Walk-in Interview
CIMB • Kuala Lumpur, Kuala Lumpur, Malaysia
15 days ago
Job descriptionHandle and resolve incoming calls (including product enquiries, service requests, feedback & complaints) as per contact centre SOP and CIMB guidelines. Perform required verification prior to updating customer information, fulfilling requests or providing account information. Identify and escalation of complex / unresolved cases to relevant parties. Update customers on case status and outcome through phone. Ensure calls are logged and supported by proper documentation. Make outbound calls to customers as per SOP for identified processes. Computer Literacy (Essential) : Proficient in MS Office (Word, PowerPoint, Excel) & Standard computer operating systems (MS Windows). Communication Skills (Essential) : Ability to listen, probe and understand customer issues / requirements. Effective communication using clear and concise language. Language Skills (Essential) : Fluency in English (Verbal & Written), Fluency in Bahasa Malaysia (Verbal). Applicable to Malaysian citizens only. Fresh graduates are encouraged to apply. Entry level Contract Customer Service Accounting and Banking
CIMB Federal Territory of Kuala Lumpur, Malaysia
Candidate is required to work on a 24‑hour rotation shift.
Dates of the shift :
- 11 November 2025 (Tuesday)
- 13 November 2025 (Thursday)
- 18 November 2025 (Tuesday)
- 20 November 2025 (Thursday)
- 25 November 2025 (Tuesday)
- 27 November 2025 (Thursday)
Time : 10 : 00 am to 3 : 30 pm (break time : 1 pm – 2 pm)
Kindly bring your latest resume and educational certificates (SPM, Diploma, Degree, etc).
See you there!
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