Digital BA | Chatbot Contact Center Project

Overview

Digital BA | Chatbot Contact Center Project — Capco, Kuala Lumpur, Malaysia

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success.

Responsibilities

• Lead or support the design and implementation of chatbot and conversational AI solutions across banking and financial services clients
• Gather and analyze business requirements related to digital platforms, user journeys, and automation opportunities
• Collaborate with cross-functional teams including UX / UI designers, developers, and data scientists to enhance chatbot capabilities and platform performance
• Define user stories, functional requirements, and process flows for chatbot interactions and platform features
• Conduct platform assessments and recommend enhancements to improve scalability, usability, and integration
• Monitor chatbot performance metrics and continuously optimize based on user feedback and analytics
• Communicate project updates and insights to senior stakeholders and client teams

Requirements

Seniority level

Employment type

Job function

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