Senior Payment Specialist

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior Payment Specialist

We’re looking for a proactive, driven professional to take charge of our payments and help us level up our offerings.

Your Role :

• Handle day-to-day payment operations to ensure accurate, timely, and secure transactions.
• Support the onboarding process of new PSPs, including documentation, integration coordination, and follow‑ups.
• Monitor transaction flows and resolve operational issues promptly.
• Coordinate with cross‑functional teams (product, technical, finance) to ensure smooth integration and operation of payment solutions.
• Maintain operational relationships with PSPs and assist in addressing partner issues.
• Support the Payment Manager in tracking the PSP pipeline and onboarding progress.
• Assist with contract documentation and follow‑ups as required.
• Monitor payment performance and data to identify trends, patterns, and anomalies.
• Prepare operational and performance reports for the Payment Manager.
• Highlight issues or irregularities and elevate as appropriate.
• Ensure all payment activities comply with internal procedures, regulatory requirements, and industry standards.
• Support risk mitigation measures to prevent fraud, chargebacks, and operational failures.
• Assist in the investigation and resolution of escalated incidents.
• Identify opportunities to optimize operational workflows and enhance efficiency.
• Participate in testing or rollout of new payment features or integrations.
• Maintain accurate documentation of processes, partner information, and updates.
• Stay informed about payment industry trends, technologies, and regulatory changes.
• Provide operational insights to support the Payment Manager’s strategic initiatives.
• Assist in special projects or initiatives as assigned.

What We Need :

Be part of a fast‑paced, innovative team where your ideas make an impact!

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