Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a Lifestyle Manager (Remote). Based in Malaysia, you'll work from the comfort of your home while collaborating with a diverse, multinational team across Asia and beyond. No two days are ever the same . You'll support high-profile members by providing personalized solutions and recommendations across Travel, Retail, and Entertainment, using your communication, research, and problem‑solving skills. Your mission is to delight our members and exceed their expectations , every time.

What You’ll Do

• Build strong relationships with members by understanding their unique lifestyle needs and preferences
• Manage incoming requests via phone, email, or chat in a timely and professional manner
• Research and recommend tailored options that go above and beyond member expectations
• Offer proactive lifestyle suggestions to maximize member value
• Coordinate with internal and external partners to deliver seamless service
• Advocate for your members and help resolve any issues with empathy and ownership
• Translate or adapt responses as needed to ensure clear communication
• Deliver on deadlines while maintaining a customer‑first mindset

What We Offer

About Ten Group

At Ten, our mission is simple : to become the most trusted service company in the world. We are the global leader in lifestyle management and concierge services, operating from 20+ global offices with a team of over 800 professionals. Our unique blend of cutting‑edge technology and human expertise allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail. We are proud to support a diverse and inclusive culture, and we are always looking for people who are driven, service‑minded, and eager to grow with us.

Requirements

Additional Attributes

Flexibility

This position is a full‑time 40‑hour per week role on a shift basis. The right candidate needs to be flexible in offering their services between the hours of 10 : 00 pm–7 : 00 am local time, Monday to Sunday, including public holidays.

Please note : This is a remote role in Malaysia, and we consider the candidates who have the right to work in Malaysia.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money') that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

Interview and Application Details

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia (Remote work is available throughout Malaysia)

#J-18808-Ljbffr