Customer Support Agent - (Fluent in Vietnamese)Invisible Expert Marketplace • Sepang, Sepang, Malaysia
Customer Support Agent - (Fluent in Vietnamese)
Invisible Expert Marketplace • Sepang, Sepang, Malaysia
30+ days ago
Job descriptionHigh school diploma or equivalent; degree in Business, Finance, or IT is a plus. Bilingual fluency in Vietnamese and English, with strong verbal and written communication skills in both languages. Previous customer service experience, ideally within technical support or financial services. Familiarity with retirement plans or financial account management (401(k), IRA) is advantageous. Proficiency in Zendesk and Aircall is preferred. Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment. High attention to detail and ability to work independently and as part of a remote team. Must pass a background check. Hours : 45-50 hours per week Schedule : 9 : 00 AM – 6 : 00 PM US Eastern Time Must be able to work US-East Coast / New York Time Zone Compensation : Type – Hourly; Rate – $5 / hour Employment type : Contract Workplace : Remote Seniority level : Entry level
Overview
Customer Support Agent - (Fluent in Vietnamese) — Remote, contract position at Invisible Expert Marketplace. The role supports the latest AI-driven technology in the financial services industry, focusing on retirement plan inquiries and related account support.
Responsibilities
- Provide prompt, accurate, bilingual support via phone, email, and live chat for English- and Vietnamese-speaking customers.
- Assist with account activation, integration troubleshooting, and product-related inquiries.
- Give guidance on retirement plan offerings (e.g., 401(k), IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalate complex cases as needed.
- Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
- Collaborate with internal teams to escalate issues efficiently and improve customer service.
Qualifications
Details
#J-18808-Ljbffr
Create a job alert for this search
Customer Vietnamese • Sepang, Sepang, Malaysia
Related jobs
Partner Service Mandarin Speaker (WFH Opportunity)
Concentrix • Sepang, Selangor, Malaysia
Concentrix Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.Direct message the job poster from Concentrix.
Working days : 5 working days and 2 off days in a week.Intake Da...Show more
Last updated: 5 days ago • Promoted
Customer Support Specialist (Mandarin & Malay Speaking)
LittleLives Inc • Sepang, Selangor, Malaysia
LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia.
With over $3M in annual recurring revenue, we are on a miss...Show more
Last updated: 22 days ago • Promoted
Customer Service Representative (WFH, Eng & Mandarin)
Hiredly X • Nilai, Negeri Sembilan, Malaysia
Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Show more
Last updated: 30+ days ago • Promoted
(native Japanese) Customer Support Consultant (Malaysia, remotely)
SupportYourApp Inc. • Sepang, Sepang, Malaysia
Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show more
Last updated: 30+ days ago • Promoted
Customer Support Agent - (Fluent in Vietnamese)
Invisible Expert Marketplace • Sepang, Selangor, Malaysia
Customer Support Agent - (Fluent in Vietnamese).Remote, contract position at Invisible Expert Marketplace.The role supports the latest AI-driven technology in the financial services industry, focus...Show more
Last updated: 30+ days ago • Promoted
Vietnamese Voice Actor - AI Trainer
Invisible Expert Marketplace • Nilai, Negeri Sembilan, Malaysia
Are you an experienced Vietnamese voice actor eager to shape the future of AI? Large-scale language models and speech technologies are evolving rapidly, moving beyond simple interactions into expre...Show more
Last updated: 18 days ago • Promoted
Remote Logistics & Mandarin Support for F&B Partners
Oddle • Nilai, Negeri Sembilan, Malaysia
A leading e-commerce platform in Malaysia is looking for a Logistics & Customer Support Associate to coordinate with logistics partners and support restaurant merchants and consumers with delivery-...Show more
Last updated: 8 days ago • Promoted
Customer Support Agent - Remote
Multiverse NV • Sepang, Sepang, Malaysia
Respond to player inquiries promptly via live chat, emails, and other communication platforms.Manage player expectations by providing timely updates and resolutions.
Take ownership of incoming chats...Show more
Last updated: 18 days ago • Promoted
Contribute to AI Voice Technology (Project Mavena); Malaysia (Cantonese (Yue Chinese))
Appen Limited • Nilai, Negeri Sembilan, Malaysia
Join the CrowdGen team as an Independent Contractor for Project Mavena.We are seeking native Cantonese speakers to participate in our Voice Data Collection Project and help advance AI through speec...Show more
Last updated: 30+ days ago • Promoted
Business Development Associate / Manager (Chinese speaking)
GRVT Markets • Nilai, Negeri Sembilan, Malaysia
GRVT is the world’s first licensed hybrid decentralized exchange (DEX), on a mission to make wealth-building as natural as daily life.
We’re building a compliant peer-to-peer investment platform for...Show more
Last updated: 30+ days ago • Promoted
Remote Customer Support Specialist (Multilingual)
Hiredly X • Sepang, Sepang, Malaysia
A leading service company in Kuala Lumpur is seeking a Customer Service Representative to deliver exceptional support and guidance to users.
Responsibilities include responding to inquiries, maintai...Show more
Last updated: 8 days ago • Promoted
Vietnamese Contract Interpreter
Propio Language Services • Sepang, Sepang, Malaysia
We do that by providing both remote and on-site services in more than 350 languages, for over 9,000 clients with a diverse and highly experienced staff, and over 10,000 contract interpreters.Qualit...Show more
Last updated: 30+ days ago • Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc. • Sepang, Sepang, Malaysia
Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show more
Last updated: 30+ days ago • Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp • Sepang, Sepang, Malaysia
Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a.
Unlock your potential by mastering new ski...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative - Johor Bahru - Mandarin Speaker
TP • Sepang, Sepang, Malaysia
Customer Service Representative - Johor Bahru.Work From Home until March 2026 (tentative) — later reporting to the Johor office.
Provide live chat, inbound calls & email support.Working Hours : 9 : 00 ...Show more
Last updated: 30+ days ago • Promoted
Customer Support Agent
Invisible Expert Marketplace • Nilai, Negeri Sembilan, Malaysia
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
We are looking for a customer...Show more
Last updated: 30+ days ago • Promoted
Mandarin Speaker - Customer Support (Remote After 3 Months)
Concentrix • Sepang, Selangor, Malaysia
A customer service provider is seeking an entry-level customer service representative in Kuala Lumpur.The role offers a basic salary of RM3000, with potential allowances and the ability to work fro...Show more
Last updated: 5 days ago • Promoted
STEM Specialist (Fluent in Vietnamese) - AI Trainer
Invisible Expert Marketplace • Nilai, Negeri Sembilan, Malaysia
STEM Specialist (Fluent in Vietnamese) – AI Trainer.STEM Specialist (Fluent in Vietnamese) – AI Trainer.As an experienced STEM professional fluent in Vietnamese, you will shape the future of AI by ...Show more
Last updated: 30+ days ago • Promoted