Merchant Operations Executive

Tech Recruiter | Building the Future of Payments & Fintech with Top Talent @ Soft Space

Soft Space, Kuala Lumpur, Malaysia

The Merchant Operations Executive is responsible for end-to-end management of payment terminal operations for merchants, including deployment, activation, swap / retrieval, troubleshooting, merchant support, SIM logistics, and coordination with internal / external stakeholders. This onsite role is embedded in BAU and supports operations as needed, including weekend and public holiday shift rotations with allowance.

Key Responsibilities

• Reporting and Analysis

Generate and analyze daily / weekly / monthly operational reports.

Coordinate and execute the deployment of POS terminals to merchants; ensure proper setup, activation, and testing.

Oversee SIM allocation for terminals; handle swaps, activations, and connectivity troubleshooting.

Monitor and supervise agents for assigned requests.

Arrange deliveries of POS terminals, SIM cards, and documents via appointed courier partners (e.g., GDex, J&T, DHL).

Provide on-call / standby support during weekends and public holidays for urgent terminal issues.

Liaise with Sales, Tech, Risk, Finance, and Customer Support teams to ensure a smooth end-to-end merchant experience.

Required Skills and Qualifications

Bachelor’s degree in Business Administration, IT, Telecommunications, or related field.

Knowledge of payment terminals and merchant acquiring operations.

Seniority level : Associate

Employment type : Full-time

#J-18808-Ljbffr