Client Success Executive (APAC Hours)

Mintel, a leading market‑intelligence agency, is seeking a Client Success Executive (APAC Hours) to support its global client base. The position is based in Kuala Lumpur and focuses on delivering proactive and reactive client support across all sectors.

Responsibilities

• Respond to ad‑hoc client requests, providing timely and thorough responses using Mintel data and insights.
• Create recurring client newsletters in various formats to highlight new data and industry insights.
• Collaborate with Client Success Managers on engagement, providing data analysis and reporting on client usage.
• Assist the Client Support team with subscription access issues and market‑research support requests.
• Provide live‑chat support for client inquiries.
• Conduct virtual training sessions on Mintel tools upon request by the Commercial Team.
• Represent Mintel as a knowledgeable expert in methodologies and processes across verticals.

Qualifications

Benefits

Mintel is an equal‑opportunity employer committed to building an inclusive workplace.

Working Hours : 09 : 00 am – 05 : 30 pm

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