Game Ambassador - English - Penang

Overview

Teleperformance is the global leader in outstanding customer experience. We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward and it is part of everything we do.

Qualifications

• Interpersonal skills
• Basic component isolation and troubleshooting skills
• Demonstrate strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Flexible to work varied shifts
• Minimum of 6 months experience in chat support environment
• Successful candidate must have passion for online games
• Minimum of 1-2-year experience with customer support or online community development, preferred
• Meet and maintain monthly metrics
• Must be willing to work in TPMY GEORGETOWN (Penang)

Responsibilities

Your responsibilities include :

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