Assistant Front Office Manager

Assistant Front Office Manager @ Capri by Fraser Penang

Capri by Fraser, operated by Frasers Hospitality Pte Ltd, is a unique blend of hotel and serviced residence, designed to cater to the dynamic lifestyle needs of modern travelers. Every aspect is crafted to ensure both convenience and style, positioning Capri by Fraser as an innovative leader in the hospitality industry.

Role Description

This is a full‑time, on‑site role for an Assistant Front Office Manager located in Georgetown. The role involves managing daily front office operations, overseeing administrative tasks, and providing exceptional customer service to ensure guest satisfaction. The Assistant Front Office Manager will support the team in maintaining smooth operations, handling guest inquiries, and ensuring a welcoming atmosphere. In addition, they will assist in implementing company standards and fostering effective communication across the team.

Qualifications

• Experience in office administration and managing daily operations with attention to detail
• Strong customer service and customer satisfaction skills to ensure a positive guest experience
• Proficiency in front office operations, including managing reservations, check‑ins, and check‑outs
• Excellent communication skills for interacting with guests, team members, and other departments
• Leadership skills and the ability to manage and motivate a team
• Problem‑solving capabilities and flexibility to handle dynamic environments
• Previous experience in hospitality is preferred
• A degree or certification in hospitality management or a related field is advantageous

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Industries

Hospitality

#J-18808-Ljbffr