Technical Customer Support

Technical Support Specialist (Shift-Based)

Work Hours : 9-hour shift including 1-hour lunch

Shift Timing : Between 7 : 00 PM MYT – 7 : 00 AM MYT (rotational / night shift)

Open to Fresh Graduates

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Troubleshoot technical issues using knowledge of applications, products, and vendor resources.
• Clearly communicate basic technical solutions to customers in an understandable manner.
• Diffuse challenging or upset customer situations with professionalism.
• Document customer interactions in real-time using internal systems.
• Escalate unresolved or complex issues to appropriate channels.
• Collaborate with other technicians and supervisors to resolve issues.
• Continuously learn and familiarize yourself with new technologies, products, and platforms.
• Follow defined procedures and quality standards to resolve problems.

Qualifications

Preferred Skills

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