QA Executive
AlphaiotabpoAlor Setar, Kedah, Malaysia12 days ago
Job descriptionReview and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management. Provide detailed, constructive feedback to sales agents on call performance. Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement. Conduct one‑on‑one coaching sessions and group training workshops. Design interactive role‑playing exercises and real‑time call coaching. Analyze sales call data and conversion rates to identify improvement opportunities. Collaborate with the sales team to refine sales scripts and strategies. Work closely with team leads and managers to implement performance enhancement plans. Track training effectiveness through KPI improvements and agent feedback. 2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling). Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required. Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement. Proven experience in sales quality assurance, sales coaching, or telemarketing. Strong understanding of sales techniques, objection handling, and customer psychology. Excellent analytical skills to assess call quality and provide actionable feedback. Strong communication, coaching, and interpersonal skills. Experience using QA tools, CRM systems, and sales analytics software is a plus. Ability to conduct engaging training sessions and motivate sales teams. Review and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management.
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- .and lots more!
Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!
What would you be doing :
Quality Assurance
Sales Training & Coaching
Performance Improvement
To be successful in this role, you will need to have :
Keen to understand more?
Send your resume to today and lets chat!
Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.
#J-18808-Ljbffr
Create a job alert for this search
Qa Executive • Alor Setar, Kedah, Malaysia
Related jobs
%20SDN%20BHD)
- Promoted
Data Partner - Business Writer (Thai)
TELUS Digital AI Data SolutionsSungai Petani, Kedah, Malaysia Are you ready to use your domain knowledge to advance AI? Join us as a.We are seeking a highly knowledgeable Subject Matter Expert to design advanced, domain‑specific questions and solutions.The ro...Show moreLast updated: 30+ days ago
- Promoted
CSA Manager
DayOne Data CentersAlor Setar, Kedah, Malaysia Responsibilities • • - Collaborate with the design and engineering teams to ensure projects meet technical specifications and compliance requirements requirements into overall building designs.Ensure...Show moreLast updated: 1 day ago
- Promoted
Country Sales Executive
InTalent AsiaAlor Setar, Kedah, Malaysia Location : Sri Lanka / Malaysia (South East Asian countries).Industry : Textile & Apparel / Fabric Export.We are seeking an experienced Sales Executive based in Sri Lanka / Malaysia to represent our ...Show moreLast updated: 26 days ago
- Promoted
Concierge Executive - Malaysia
GetHarleySungai Petani, Kedah, Malaysia GetHarley empowers people to look, feel and be their best selves — at every age.We are the first platform to combine technology with the human instinct and experience of a Practitioner to deliver a...Show moreLast updated: 1 day ago
- Promoted
Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD
TrilogyKuah, Kedah, Malaysia Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD.Apply for the Director of Finance Strategy, Trilogy (Remote) role at Trilogy.
Compensation is $200 / hour ($400k / year) with weekly pa...Show moreLast updated: 30+ days ago
- Promoted
Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract)
PCIAlor Setar, Kedah, Malaysia Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract).PCI Private Limited is looking for an experienced Senior Engineer, Supplier Quality to join our Quality Assurance departme...Show moreLast updated: 8 days ago
- Promoted
Senior Software Engineer – Full Time - Remote
The FlexAlor Setar, Kedah, Malaysia Senior Software Engineer – Full Time - Remote.Location : The Flex Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Join the team reinventing how the world rents.At The Flex, we believe rent...Show moreLast updated: 7 days ago
- Promoted
Senior Sales Engineer
SophosKuah, Kedah, Malaysia Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Show moreLast updated: 1 day ago
- Promoted
Executive, Branch Support Admin
Carsome GroupAlor Setar, Kedah, Malaysia Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery.You will need to liaise with external parties including customers and banks / FI a...Show moreLast updated: 30+ days ago
- Promoted
Quality Assurance Manager
BTI Executive Search Pte LtdSungai Petani, Kedah, Malaysia Lead and manage the QA department, including team development and performance.Ensure compliance with local and international regulatory requirements (e.
Oversee Quality Management System including C...Show moreLast updated: 1 day ago
- Promoted
Information Security Assessor – QSA Certified (W2, FT)
RSI SecurityAlor Setar, Kedah, Malaysia WE ARE HIRING : Information Security Assessor – QSA Certified.Competitive salary + commission eligibility.Potential travel to client sites as required.
RSI Security is a trusted leader in cybersecuri...Show moreLast updated: 5 days ago
- Promoted
Quality Control Manager
BTI Executive Search Pte LtdSungai Petani, Kedah, Malaysia Lead and manage the QC department including Analysts, microbiologists, and lab technicians.Oversee analytical testing for raw materials, in-process samples, finished products, and stability studies...Show moreLast updated: 1 day ago
- Promoted
Solutions Architect
MindteckAlor Setar, Kedah, Malaysia Mindteck is a global engineering and technology solutions company helping clients compete, innovate, and advance along the digital continuum.
With expertise in Embedded Systems, Enterprise Applicati...Show moreLast updated: 1 day ago
- Promoted
Principal or Staff AI / ML Engineer
Wallaroo.AIKuah, Kedah, Malaysia Want to work on the next wave of AI? Join Wallaroo.AI and help us build the next generation of enterprise AI inference software!.
AI is on the hunt for a Principal or Staff AI / ML Engineer to lead th...Show moreLast updated: 5 days ago
- Promoted
Human Resources Executive
DK UKTIMATE (M) SDN BHDSungai Petani, Kedah, Malaysia Qualifications & Skills Required.Diploma (or equivalent) in Human Resources, Business Administration, or a related discipline.
Proven experience (ideally 1 – 2 years) in an HR operational ...Show moreLast updated: 10 days ago
- Promoted
Sales Operations Executive
DVI Solutions AsiaAlor Setar, Kedah, Malaysia We are looking for a detail-oriented and proactive Sales Operations Executive to join our team in Malaysia.This is a fully remote, full-time role (5 days / week) dedicated to supporting our sales tea...Show moreLast updated: 1 day ago
- Promoted
Machine Learning Engineer
Second TalentSungai Petani, Kedah, Malaysia Member of Technical Staff - Environments (ML).As an Environment Engineer (ML), you will build on top of our core platform to create the simulation environments in which frontier coding agents learn...Show moreLast updated: 1 day ago
- Promoted
Senior Sales Engineer - Mechanical Background (Remote)
IntelliProAlor Setar, Kedah, Malaysia We are partnering with a Swiss based MNC that specializes in engineering coating solutions.The company is expanding their Malaysia operations and looking for a Senior Sales Engineer as part of thei...Show moreLast updated: 4 days ago