Technical Services Manager

Requisite Criteria :

• Lead technical support function to own pre sales and after sales support on product solutions.
• Partnering with Sales Team to support and sustain a strong pipeline of new business opportunities while maintaining opportunities or increasing market share for existing business.
• Manages the field service personnel who perform on-site routine services including product demonstration, installation, maintenance, and repair.
• Oversees the scheduling and training of field service representatives.
• Build a strong technical team.
• Establish common workflow and cross-functional communication processes, & sharing of best practices.
• Responsible to provide training & professional development to new staff members, and work performance evaluation.
• Develop and maintain a high level of product knowledge among technical services engineers.
• Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.
• Establish & handle service contracts and manage support services.
• Design and implement productivity and effective improvement programs.
• To support and comply with the Brady Corporation Global Policies, Brady Policy, Quality Policy, Environmental Policy, Safety & Health Policy and other organization policies that are relevant to job functions. To responsible, accountable and committed to fulfill the codes and statements prescribed in the policies.
• The above responsibilities are not exhaustive and other related duties may be added from time to time.

Requisite Criteria

Skills

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