Customer Service Associate

( We are looking for a proactive and empathetic

Customer Service Associate

with previous experience in e-commerce to join our team. You will be the first point of contact for our customers across multiple platforms, helping to resolve their inquiries and ensure a seamless post-purchase experience.

Job Description Responsibilities : Respond promptly to customer inquiries via chat and social media (especially TikTok Shop, Shopee, Lazada, and Shopify channels). Handle order-related issues including shipping updates, refunds, returns, and exchanges. Coordinate with the operations, warehouse, and e-commerce teams to resolve customer concerns quickly and efficiently. Maintain accurate records of customer interactions and transactions. Monitor platform performance metrics and help improve store ratings by delivering excellent service. Identify common customer pain points and suggest improvements to enhance the customer experience. Support live campaign periods with extended or flexible working hours if needed. (Apply now at #J-18808-Ljbffr