Datacenter Technician

Location : Kulai, Johor, Malaysia

Responsibilities :

• Ability to understand internal customer problems and provide technical solutions in a timely manner.
• Ability to understand customer urgency and sensitivity of a problem.
• Ability to speak confidently and communicate clearly with internal customers.
• Ability to work well within a demanding customer environment and delight customers.
• Strong Adherence to Process and be a process champion
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
• Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
• Manages escalated support cases and leads appropriate internal technical resources and / or 3rd party vendors to resolution.
• Assist with server operating system and application upgrades, bug fixes, and patching
• Perform replacements of failed components such as hard drives / DIMMs etc.
• Troubleshoot and resolve network connectivity issues
• Replace AOC, QSFP, MPO, and Cat6 cables.
• Troubleshoot basic switch issues and replace switches
• Working on standardization projects for both hardware and software under the technology stack; while providing consistent system uptime as expected in an IaaS environment.

Requirements :

Equal Employment Opportunity : We are an equal opportunities employer and welcome applications from all qualified candidates.

#J-18808-Ljbffr