Critical Services Supervisor (Data Center in Petaling Jaya)

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #146 in 2019. It also has been voted the industry's top brand by the Lipsey Company for 18 consecutive years and has been named one of Fortune's "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2019. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Job Summary

As a key leader within CBRE's Facilities Management team, the Critical Services Supervisor (Tiger Team Lead) plays a vital role in driving operational excellence within a greenfield data center environment. This position is instrumental in ensuring a seamless transition from construction to full-scale operations, proactively resolving critical challenges, and supporting dynamic end-user requirements.

Leading a high-performing Tiger Team, the Supervisor is accountable for maintaining peak facility performance, safeguarding uptime, and ensuring strict adherence to operational protocols. The role demands a high level of technical expertise, decisive leadership, and the ability to thrive under pressure in a fast-paced, 24 / 7 mission-critical setting.

Key Responsibilities

Team Leadership & Management :

• Lead, mentor, and supervise the Tiger Team technicians, ensuring they are adequately trained, equipped, and motivated to perform their duties effectively.
• Manage the team's roster, ensuring adequate coverage for all shifts and adherence to the four-days-on, four-days-off schedule.
• Conduct performance evaluations, provide feedback, and identify areas for improvement within the team.
• Foster a collaborative and supportive team environment, promoting open communication and knowledge sharing.

Operational Handover & Support :

Technical Expertise & Oversight :

Compliance & Safety

Ensure all activities align with CBRE policies, procedures, and industry best practices

Reporting & Communication