Quality Analyst
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionBachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred Strong communication skills, both written and verbal Proficient in Microsoft Office Ability to multi-task, prioritize, and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop relationships Subject matter expert for Quality related client interaction on site
Concentrix WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Essential Functions / Core Responsibilities :
- Facilitates internal call monitoring, client and CSAT calibration sessions
- Completes and delivers Attainment, Calibration, and Variance reporting to Operations, Program Management and Training relative to team and program
- Audit evaluations completed by Team Leaders and / or Evaluators and provide direct feedback to the Team Leaders and / or Evaluators to ensure scoring accuracy
- Provides insight to Operations and Account Management relative to
- Provides recognition to high performing teams and individuals’ relative improvement in the top two success drivers for the program
- Develops rapport and strong working relationships with internal operations and key management personnel
- Consults with Quality Management on process improvement, training, environment, Quality and CSAT tools and analysis, recommends and initiates appropriate change
Profile & Experience :
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Analyst
Industries
IT Services and IT Consulting
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Quality Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia