Lead - Solution Engineer

OS Kloud WP – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Lead - Solution Engineer

We are seeking a highly skilled and experienced Lead Solution Engineer to act as a senior technical expert and mentor within our Field Sales support team. In this role, you will tackle complex customer challenges, design innovative solutions, and deliver compelling demonstrations of the Freshworks platform. As a technical pillar for the team, you will guide and support other Solution Engineers, champion best practices, and partner closely with sales management to drive revenue growth.

Key Responsibilities

• Technical Leadership & Mentorship : Serve as a senior technical resource and subject matter expert for the Solution Engineering team and broader sales organization; mentor, coach, and guide other Solution Engineers on technical best practices, solution design, and demonstration skills; lead by example in complex deal support, setting a high bar for technical excellence.
• Advanced Pre‑Sales Engagement : Work closely with mid‑market and enterprise customers to deeply understand their critical business problems and technical requirements; lead advanced discovery calls, architect sophisticated solutions, and deliver compelling, tailored product demonstrations and Proofs of Concept (POCs) for strategic and complex deals; expertly handle complex technical inquiries and objections from customers.
• Solution Design & Delivery : Drive user requirement gathering, in‑depth analysis and scope definition for complex projects; oversee and contribute to the creation of high‑quality pre‑sales documentation, including technical proposals, SoWs, wireframes and RFP / RFI responses; internally qualify sales opportunities from a technical feasibility and solution‑fit perspective; partner with sales management to advise on effective use of technical resources; maintain close alignment with Sales, Product Management, Engineering, Customer Support and Implementation teams; contribute to continuous improvement of pre‑sales processes, tools and knowledge sharing.

Qualifications

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Engineering and Information Technology

Industries : IT Services and IT Consulting

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