Customer Quality EngineerApwander • Seberang Perai, Penang, Malaysia
Customer Quality Engineer
Apwander • Seberang Perai, Penang, Malaysia
14 days ago
Job descriptionInvestigate customer returns, defects, or non-conformance reports (NCRs). Perform root cause analysis using tools such as 5 Why, 8D, Fishbone, DMAIC. Prepare and submit 8D reports or corrective action reports (CAR) to customers. Coordinate implementation of corrective actions with Production, Engineering, and QA teams. Verify effectiveness of actions taken to prevent recurrence. Monitor internal process improvements based on customer feedback. Track and analyze customer quality metrics (PPM, defect rate, yield, etc.). Provide monthly quality performance reports to management and customers. Maintain documentation in line with quality management system (QMS) requirements. Participate in quality improvement projects (Kaizen, Lean, Six Sigma). Support implementation of process improvements to meet customer requirements. Prepare documents and participate in customer audits. Support internal and external audits related to product quality. Handle and respond to customer complaints, feedback, and quality alerts. Conduct customer visits, audits, and quality meetings when required.
Job Type : Full-time
Experience :
- Quality : 2 years (Preferred)
2. Quality Issue Management
3. Corrective & Preventive Actions
4. Quality Data & Reporting
6. Audit Support
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Quality Engineer • Seberang Perai, Penang, Malaysia
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