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Events & Customer Experience Executive at PARC, Subang Jaya

Events & Customer Experience Executive at PARC, Subang Jaya

EPIC COLLECTIVESubang Jaya, Selangor, Malaysia
14 hours ago
Job description

Epic Collective is seeking a Events & Customer Experience Executive at PARC, Subang Jaya

The candidate will be reporting to the Property & Community Lead. The scope requires the candidate to manage the upkeep of a community park and its assets & facilities while actively engaging with community stakeholders to create a vibrant and participative community through and around the space.

As the Events & Customer Experience Executive, you will play a key role in organising community-driven events, enhancing visitor experiences, and managing social media engagement in collaboration with the Marketing & Placemaking Teams. You will be responsible for ensuring that every interaction, both in-person and online, reflects our values and enhances our presence in the community space.

Immediate. Available contracts : 3 months, 6 months, 12 months.

Job Highlights

  • Dynamic work environment close to nature.
  • Exposure to meet interesting people and learn multidisciplinary skills.
  • Opportunity to work on a pioneering project in Malaysia.
  • Be at the heart of exciting events and activations that make a real impact.

Essential Job Functions

  • Event Planning & Execution
  • Develop, plan, and execute events, workshops, and pop-ups that align with company vision, mission and goals.

  • Coordinate with vendors, tenants, and community partners to curate meaningful experiences for stakeholders.
  • Oversee event logistics, from setup to breakdown, ensuring smooth operations.
  • Track event success through footfall, feedback, and impact metrics.
  • Act as the main point of contact for event organisers and enquiries, ensuring a welcoming and positive experience.
  • Gather and analyse customer feedback to improve services and event offerings.
  • Develop initiatives to enhance visitor satisfaction and engagement.
  • Social Media Support
  • Assist the Marketing Team in scheduling and posting approved social media content related to events and community activities.

  • Capture photos and videos of events and community activities for use on social media.
  • Monitor social media comments and direct messages, escalating inquiries or concerns to the appropriate team member.
  • Provide content to the marketing team for use in social media posts.
  • Stakeholder & Partner Coordination
  • Work closely with tenants, vendors, and community partners to create collaborative activations.

  • Ensure smooth communication between stakeholders, balancing their needs with our programming goals.
  • Assist the Placemaking Team in facilitating communication with existing sponsors and partners for event support.
  • Performance Tracking & Continuous Improvement
  • Analyse event and social media performance to identify areas for improvement.

  • Gather insights from attendees and online engagement metrics to refine strategies.
  • Stay updated on industry trends to enhance community engagement efforts.
  • Skills, Knowledge and Abilities

  • Passion for Community & Events : Enthusiastic about creating meaningful experiences that bring people together.
  • Organised & Detail-Oriented : Skilled in planning and coordinating events efficiently.
  • Hospitality and customer service skills are a must.
  • Good communication and interpersonal skills with the ability to manage multiple stakeholder relationships
  • Strong verbal and written communication skills in English and Bahasa Melayu. Chinese and Tamil will be an advantage.
  • Able to work independently, well-organised and capable of meeting deadlines and proactively following-up.
  • Experience

  • Have experience in planning or coordinating events.
  • Have experience in facilities management, real estate, project management, hotel management or building related qualifications.
  • Team-work oriented with good communication skills.
  • Fresh graduates may apply for the position. Added advantage for candidate with working experience in hospitality or events.
  • Added advantage if you’re a local from Subang!
  • Remuneration

    We will commensurate with relevant work experience and qualifications within the range of RM2,500 – RM3,500.

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    Event Executive • Subang Jaya, Selangor, Malaysia

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