Account Relationship Executive (Merchant Servicing)

Account Relationship Executive (Merchant Servicing)

senangPay — A DOKU Company is a next‑gen local fintech empowering thousands of Malaysian businesses to accept payments seamlessly online — from FPX to cards, e‑wallets and Buy‑Now‑Pay‑Later (BNPL).

If you’ve ever wondered how GrabPay, ShopeePay or FPX transactions really happen, this is where the magic begins ✨ (and you’ll get a peek behind the curtain).

Our Merchant Servicing Team is the heartbeat of customer success. We don’t just manage merchants — we help them grow, innovate and fall in love with our payment ecosystem.

Role : Account Relationship Executive

As an Account Relationship Executive, you’ll be the go‑to person for our merchants — solving problems, uncovering growth opportunities, and making data‑driven decisions. Think of it as a blend of consulting, data analysis, and relationship building rolled into one exciting fintech adventure.

What You’ll Be Doing

• Build Meaningful Relationships : Be the friendly face (or voice) behind our merchants’ success stories.
• Solve, Don’t Escalate : Diagnose payment issues and collaborate with Product & Tech teams to resolve them.
• Spot Growth Opportunities : Use data dashboards to identify upsell and cross‑sell potential.
• Run QBRs with Impact : Create and present merchant performance reports packed with key insights.
• Champion New Ideas : Be part of pilot launches and shape the future of fintech with your feedback.
• Be the Voice of Our Merchants : Share insights, trends and pain points to elevate merchant experience.

Who We’re Looking For

What You’ll Learn

What Success Looks Like

By Month 6, you’ll be :

Seniority level

Entry level

Employment type

Full‑time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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