Customer Careline Representative - PJ Branch (100 Seats) #maukerja #kerjatrending

Job Description

We are seeking a motivated and professional Customer Careline Representative to join our team in Petaling Jaya. In this role, you will assist customers with inquiries and resolve issues related to utilities and bills , ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries related to utilities, bills, and services.
• Provide accurate information regarding billing inquiries, payment options, and service updates.
• Resolve billing discrepancies and customer complaints in a timely and professional manner.
• Assist customers with payment processes and account updates.
• Update and maintain customer records in the system.
• Collaborate with internal teams to resolve complex issues or escalate when necessary.
• Ensure high levels of customer satisfaction and follow‑up on open cases.

Requirements

Benefits

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