Customer Retention Executive

Job Responsibilities

• Develop and implement customer retention strategies to increase repeat purchases and loyalty.
• Monitor customer accounts, purchase history, and engagement to identify at-risk customers.
• Coordinate with marketing and sales teams to design retention campaigns, loyalty programs, and personalized offers.
• Handle customer inquiries and feedback with empathy, providing timely solutions to improve satisfaction.
• Track retention KPIs such as churn rate, repeat purchase rate, and customer lifetime value (CLV).
• Prepare reports and insights on customer behavior, retention performance, and improvement opportunities.
• Collaborate with internal teams to ensure a seamless customer journey and consistent service quality.
• Contribute ideas to enhance overall customer experience and strengthen long-term relationships.

Job Requirements

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