Freight Forwarding Executive - Sea Import (Freight Forwarding Industry)

Worldgate Express Services Sdn Bhd – Bukit Tinggi, Selangor

We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at Worldgate Express Services Sdn Bhd. As a Customer Service Executive, you will be responsible for providing exceptional service to our valued customers in the sea export freight forwarding industry. This full‑time position is based in our Port Klang, Selangor office.

What you'll be doing

• Manage and coordinate all customer service activities related to sea import freight forwarding operations
• Liaise with customers to understand their shipping requirements and provide tailored solutions
• Prepare and process all necessary export documentation accurately and efficiently
• Coordinate with internal teams and external partners to ensure seamless delivery of freight services
• Monitor shipment progress and provide timely updates to customers
• Respond to customer inquiries and resolve any issues in a prompt and professional manner
• Identify opportunities to improve customer service and suggest process enhancements

What we're looking for

What we offer

About us

Worldgate Express Services Sdn Bhd is a leading provider of freight forwarding and logistics solutions in Malaysia. With over 20 years of industry experience, we pride ourselves on delivering exceptional customer service and innovative supply chain solutions to our clients. Our team of dedicated professionals is committed to helping our customers succeed in the global marketplace.

Apply now

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