Operations Team Lead : Coaching & KPIs (Call Center)

An established industry player is seeking a dedicated Team Leader for Operations to oversee a dynamic team of call center associates. In this pivotal role, you will ensure that performance metrics are met through effective coaching and motivation. Your leadership will foster a culture of accountability and excellence, while also managing escalated customer issues. This position offers an opportunity to make a significant impact within a supportive environment that values growth and development. If you have a passion for leading teams and driving results, this role is perfect for you.

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