Technical Head – Installation & Service (Elevators)

Technical Head – Installation & Service (Elevators)

The Technical Head will lead and oversee the installation, commissioning, and maintenance of home lifts across Malaysia. The role demands a dynamic leader who can manage large‑scale field operations, ensure delivery excellence, and continuously improve productivity, customer satisfaction, and profitability.

Key Responsibilities

• Oversee end‑to‑end installation processes, ensuring timely project start, completion, and handover within defined SLAs.
• Plan and allocate resources effectively across multiple projects and regions.
• Monitor installation quality, safety, and compliance standards to meet global benchmarks.
• Track and reduce Variation Orders by improving accuracy in site readiness and coordination with the sales and project teams.
• Ensure project efficiency and adherence to planned production timelines.
• Manage the complete maintenance lifecycle – from routine visits and preventive checks to breakdown management and renewals.
• Drive KPIs such as : maintenance visits completed on time, callback ratio reduction through proactive servicing, repair order closure time and customer satisfaction index, AMC renewals and % price increase implementation year‑on‑year.
• Ensure all service operations align with the company’s customer delight framework.
• Lead technical workforce including engineers, supervisors, and field executives.
• Build leadership depth within regional teams through mentoring, performance management, and structured capability development.
• Drive efficiency, accountability, and productivity through data‑driven performance tracking and reporting.
• Standardize technical processes and enforce adherence to SOPs across the network.
• Drive cost optimization without compromising on quality, safety, or delivery standards.
• Collaborate with Finance, Operations, and Supply Chain to streamline project cash flows and cost structures.
• Track and improve collections from service contracts and renewal revenue contribution.
• Serve as a key stakeholder in driving post‑sales excellence, ensuring zero escalations and maximum customer satisfaction.
• Maintain strong coordination with CRM and Sales teams for smooth communication during installation and service stages.
• Collect, monitor, and act on customer feedback, testimonials, and referrals to measure customer delight.
• Drive initiatives that enhance brand reputation through quality performance and service reliability.

Candidate Profile

#J-18808-Ljbffr