No longer accepting applications
(WFH) Quality Assurance Analyst
AlphaiotabpoSubang Jaya, Selangor, Malaysia2 days ago
Job descriptionManage the quality assurance for the clients that Alpha Iota is serving. Monitor Live Chats from Customer Service Executives. Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output. Provide coaching and follow-up coaching sessions that are adhered to. Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory. Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints. Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team. Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication. Stay aligned and updated with company policies by spending several hours each month handling customer interactions. Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively. Minimum Diploma, Advanced / Higher / Graduate Diploma. At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry. Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive). Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures. Excellent analytical problem-solving ability. Fluent in verbal and written English, Mandarin, and Bahasa Malaysia. Possess a personal laptop / computer and a good Internet connection.
Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
(WFH) Quality Assurance Executive
Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
This range is provided by Alpha Iota BPO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!
What would you be doing
To be successful in this role, you will need to have
Seniority level
Associate
Employment type
Full-time
Job function
Quality Assurance
Industries
Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at Alpha Iota BPO by 2x
Sign in to set job alerts for “Quality Assurance Executive” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Create a job alert for this search
Quality Analyst • Subang Jaya, Selangor, Malaysia
Related jobs
%20Sdn%20Bhd)
![Specialist, Quality Assurance [Fresh Graduate]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=TNG%20Digital)
- Promoted
- New!
Quality Assurance Manager
Base Maintenance MalaysiaSubang Jaya, Selangor, Malaysia Get AI-powered advice on this job and more exclusive features.The Quality Assurance Manager (QAM) supports the management and maintenance of the organisation’s quality system to ensure compliance w...Show moreLast updated: 14 hours ago
- Promoted
AML / KYT Analyst (Malaysia)
BingXKuala Selangor, Kuala Selangor, Malaysia AML Operations Analyst – Transaction Monitoring.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.With 20 million registered users worldwide.
Official crypto exchange partner of Chelsea FC.U...Show moreLast updated: 6 days ago
- Promoted
- New!
Recommendation and Traffic- Quality Assurance
TikTokKuala Lumpur, Kuala Lumpur, Malaysia Recommendation and Traffic- Quality Assurance.TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.Working in the Quality A...Show moreLast updated: 14 hours ago
- Promoted
Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract)
PCIPort Klang, Port Klang, Malaysia Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract).PCI Private Limited is looking for an experienced Senior Engineer, Supplier Quality to join our Quality Assurance departme...Show moreLast updated: 7 days ago
- Promoted
Senior Software Engineer – Full Time - Remote
The FlexKuala Selangor, Kuala Selangor, Malaysia Senior Software Engineer – Full Time - Remote.Location : The Flex Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Join the team reinventing how the world rents.At The Flex, we believe rent...Show moreLast updated: 6 days ago
- Promoted
AOG Desk Officer
Airbus Customer Services Sdn BhdSepang, Malaysia Job Description : • • •Scope of Position • • • •Main focal point for FHS customers requiring component support under AOG and CRI priority.
Daily management of incoming AOG and CRI Exchange Order to ...Show moreLast updated: 3 days ago
- Promoted
- New!
Software Tester (Analyst / Senior Analyst)
AccenturePetaling Jaya, Selangor, Malaysia Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements.These are long‑term partnerships with clients for whom we manage and provide increasingly specialise...Show moreLast updated: 14 hours ago
QA Manager (BPO)
SummitNext Technologies Sdn BhdKuala Lumpur, Malaysia BPO and Technology Solutions provider where innovation meets excellence.As we continue our rapid expansion, we are seeking an experienced and dynamic.
Quality Assurance & Training Manager.This role ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Quality Assurance Specialist (Tagalog)
LenovoKuala Lumpur, Kuala Lumpur, Malaysia Quality Assurance Specialist (Tagalog).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.As QA Specialist, your role is to act as a quality assurance specialist ensuring that processes and ...Show moreLast updated: 14 hours ago
- Promoted
- New!
QA Engineer / Senior Engineer / Asst Manager QA
Wistron Technology (Malaysia) Sdn BhdPort Klang, Selangor, Malaysia Add expected salary to your profile for insights.Candidate must willing to work in Port Klang Selangor.Compilation of quality control information and drives for quality improvement.Prepare and perf...Show moreLast updated: 14 hours ago
- Promoted
Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD
TrilogyKlang City, Selangor, Malaysia Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD.Apply for the Director of Finance Strategy, Trilogy (Remote) role at Trilogy.
Compensation is $200 / hour ($400k / year) with weekly pa...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Sales Engineer
SophosKuala Selangor, Kuala Selangor, Malaysia Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Show moreLast updated: 14 hours ago
- Promoted
- New!
Technical Analyst
RBCKuala Lumpur, Kuala Lumpur, Malaysia The Production & Risk Services group is looking for a Client Technology Production and Risk Services analyst to help support and drive the operations of a group of complex Client Technology applica...Show moreLast updated: 12 hours ago
- Promoted
Intern - QA
Axiata Digital LabsKuala Lumpur, Malaysia We are looking for passionate and detail-oriented Quality Assurance Interns to join our QA .This internship will provide you with hands-on experience in both manual and .
Execute functional and regr...Show moreLast updated: 30+ days ago
- Promoted
Information Security Assessor – QSA Certified (W2, FT)
RSI SecuritySeremban, Negeri Sembilan, Malaysia WE ARE HIRING : Information Security Assessor – QSA Certified.Competitive salary + commission eligibility.Potential travel to client sites as required.
RSI Security is a trusted leader in cybersecuri...Show moreLast updated: 4 days ago
- Promoted
- New!
Machine Learning Engineer
Second TalentKlang City, Selangor, Malaysia Member of Technical Staff - Environments (ML).As an Environment Engineer (ML), you will build on top of our core platform to create the simulation environments in which frontier coding agents learn...Show moreLast updated: 14 hours ago
Intern - Quality Assurance
Axiata Digital LabsKuala Lumpur, Malaysia Execute functional and regression test cases to ensure product quality.Identify, log, and track defects using test management tools.
Assist in creating, maintaining, and updating test documentation ...Show moreLast updated: 5 days ago
- Promoted
- New!
Specialist, Quality Assurance [Fresh Graduate]
TNG DigitalKuala Lumpur, Kuala Lumpur, Malaysia Specialist, Quality Assurance (Fresh Graduate).Direct message the job poster from TNG Digital.We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneu...Show moreLast updated: 14 hours ago