Head of Credit Control & Accounts Receivables

Overview

Head of Credit Control & Accounts Receivable. This is a hands-on leadership role responsible for managing the Accounts Receivable and Credit Control function. You will lead a team of credit controllers while partnering with offshore partners to deliver accounts receivable activities. The role requires a strategic mindset combined with operational excellence, focusing on process optimization, SLA management, and driving collection performance across a diverse regional portfolio. This is a client-facing leadership role requiring professionalism and strong stakeholder relationships.

Responsibilities

• Direct management of the Credit Controller team based in Kuala Lumpur, creating and maintaining a positive, engaging, supportive environment with accountability.
• Set clear personal KPIs for all team members with weekly and monthly tracking and reporting.
• Provide coaching, development, and performance management for the credit control team, ensuring professional communication with clients at all times.
• Foster a collaborative environment focused on customer service excellence while delivering accuracy and timeliness to customers.
• Design and monitor the effectiveness of standard operating procedures (SOPs) for the AR and Credit Control teams.
• Ensure adherence to SLAs and maintain regular communication with offshore teams.
• Review and optimize AR and Credit Control SOPs for efficiency and customer experience.
• Implement and oversee automation initiatives including cash allocation and late payment processes.
• Proactively manage debt collection across the regional portfolio and mitigate write-off risk through quarterly credit risk assessments.
• Ensure timely cash allocation and manage customer escalations and complex queries.
• Ensure compliance with financial policies and procedures across all markets.
• Monitor and report on key performance indicators including DSO, aged debt, and collection targets.
• Oversee cash allocation processes with 95% completion within 1 working day.
• Manage credit card charging processes with a minimum 99.5% first-attempt success rate.
• Ensure appropriate customer contact points across the debt portfolio, e.g., automated statements, payment reminders, and monthly personal client calls.
• Build and maintain strong relationships with customers, operational teams, and offshore partners.
• Act as subject matter expert in client meetings and new client implementations; collaborate with internal teams to resolve queries and improve processes.
• Represent the finance function professionally across all markets.
• Lead the team and partner relationships, with professional conduct in client-facing situations.

Experience

Technical Skills

Core Competencies

Are you ready to elevate your career in global travel management? Apply with FCM today!

FCM is the corporate travel management brand under Flight Centre Travel Group. FCM Asia is an Equal Opportunity Employer and seeks talented, driven people who want to build a rewarding career in a company that celebrates success. We work in a team-based environment to foster a culture of trust and mutual respect. By joining the team, you\'ll discover firsthand why we are recognised around the world as an outstanding employer. Our company founder believes the success of our business relies on the success of our people.

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