Assistant Spa Manager

Overview

Assistant Spa Manager (Job Number : HOT0C0JA)

Position : Assistant Spa Manager. Location : Hilton Burau Bay Langkawi, Jalan Telaga Langkawi Langkawi 7000. Hilton offers opportunities to delight guests, Team Members, and owners alike. The Assistant Spa Manager ensures the smooth operation of the Spa, providing guests with excellent service and information on all Spa services and retail products.

What will I be doing?

• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Seize opportunities for self-improvement by learning new skills.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Maintain vigilance and sense of responsibility at all times.
• Ensure all facilities and equipment are operating well.
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
• Ensure that all activities performed in the spa, fitness, yoga centre and all areas of the resort conform to Hilton brand standards at all times.
• Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results.
• Adhere to Hilton service standards and service quality reviews.
• Assist in department trainings for new employees.
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
• Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres.
• Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months.
• Receive products at the receiving department when they arrive.
• Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services.
• Ensure all emails are answered and followed up.
• Send confirmation letters to confirm massage treatments with guests.
• Prepare and ensure adequate tea and towels are ready for guests’ use.
• Make sure to maximize the use of the massage rooms and spa therapists.
• Rich experience in handling customer complaints to ensure trust in the hotel.
• Read and update the message book of Massage Therapists and Wellness concierge to ensure that each employee signs for confirmation.
• Pay attention to malfunctioning equipment and follow up with its repair.
• Assist in building and maintaining an efficient team by taking an active interest in team members’ welfare, safety, training and development.
• Work closely with the Director of Wellness & Recreation to explore and assess current and future business development strategies.
• Provide monthly reports to the Director of Wellness & Recreation.
• Perform other reasonable duties as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant Spa Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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