Customer Support Agent - Remote
Multiverse NVMalacca City, Malacca, Malaysia16 hours ago
Job descriptionBuild a network of satisfied players through excellent customer support. Exercise good judgment in various situations to uphold company standards. Maintain effective communication and organizational skills. Balance multiple priorities while working independently under pressure. Excellent written communication skills in English & Malay. Motivated, energetic, and customer-focused with a problem‑solving attitude. Strong attention to detail and ability to maintain professionalism. Strong knowledge of live chat platforms. Excellent written & verbal communication skills in Malay. Prior experience in a Chat support role. Competitive salary packages Profit sharing Sports / gym allowance Free therapy session Birthday gifts : -) Career growth and development Multicultural team 25 days paid vacation days Great work‑life balance and flexibility Submission of Application : Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position. Psychometric Testing : Shortlisted candidates will be invited to participate in two psychometric tests designed to assess cognitive abilities, personality traits, and aptitude relevant to the role. Interview Stage : Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse Holding team, including the hiring manager and relevant stakeholders. Final Decision : Following the interviews, a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding onboarding and commencement will be provided.
Responsibilities
- Respond to player inquiries promptly via live chat, emails, and other communication platforms.
- Manage player expectations by providing timely updates and resolutions.
- Take ownership of incoming chats to ensure no messages are left unanswered.
- Maintain accurate records of player issues and solutions.
- Collaborate with other departments for administrative tasks and translations.
- Ensure timely completion of tasks essential to the company's interests.
This is what we expect from you
This is what we require from you
This is a plus about you
This is why you should choose us
Meet your team
Our team comprises smart and proactive Supervisors who are dedicated to helping you excel in your role. We also have detail‑oriented individuals handling account verification and a team of agents committed to delivering the best service to our customers. We foster a culture of motivation and reward.
Application Process
Join us in our journey to shape the future of gaming. Apply now and become part of the Multiverse family!
#J-18808-Ljbffr
Create a job alert for this search
Customer Support • Malacca City, Malacca, Malaysia
Related jobs
- Promoted
Utilities Engineer
LonzaKlebang Besar, Melaka, Malaysia Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it.
Our greatest scientific solution is dedicated in...Show moreLast updated: 14 days ago
- Promoted
Associate, Marketing (Cantonese Required) Kuala Lumpur, Malaysia
MoneyHero GroupPasir Panjang, Negeri Sembilan, Malaysia This is a fully remote role to be based in Malaysia.We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.
MoneyHero Group (Nasdaq : MNY) is a market lead...Show moreLast updated: 6 days ago
- Promoted
- New!
Senior Web Developer (Remote)
RemotelyMalacca City, Malacca, Malaysia We are currently searching for a Senior Web Engineer to join us and work as part of an enthusiastic, motivated, and delivery focused agile team.
You will have the opportunity to work on all aspects ...Show moreLast updated: 16 hours ago
- Promoted
- New!
Senior Sales Engineer
SophosSeremban, Negeri Sembilan, Malaysia Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Show moreLast updated: 16 hours ago
- Promoted
- New!
Solutions Architect
MindteckMuar, Johor, Malaysia Mindteck is a global engineering and technology solutions company helping clients compete, innovate, and advance along the digital continuum.
With expertise in Embedded Systems, Enterprise Applicati...Show moreLast updated: 16 hours ago
- Promoted
Customer Service
Talent RecruitMelaka, Malacca, Malaysia Monday to Friday (830am - 530pm).Open to fresh graduates (Training provided).Respond to customer inquiries via phone, email, chat, and social media.
Assist customers with product inquiries order tra...Show moreLast updated: 30+ days ago
- Promoted
Indoor Sales Executive
Talent RecruitMelaka, Malacca, Malaysia We are representing our client which an one-stop Auto Solution Provider in Malaysia.You'll be working closely with our Digital Marketing Team, following up on leads generated from TikTok, Facebook,...Show moreLast updated: 30+ days ago
- Promoted
- New!
Machine Learning Engineer
Second TalentSeremban, Negeri Sembilan, Malaysia Member of Technical Staff - Environments (ML).As an Environment Engineer (ML), you will build on top of our core platform to create the simulation environments in which frontier coding agents learn...Show moreLast updated: 16 hours ago
- Promoted
Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract)
PCIMuar, Johor, Malaysia Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract).PCI Private Limited is looking for an experienced Senior Engineer, Supplier Quality to join our Quality Assurance departme...Show moreLast updated: 7 days ago
- Promoted
(native Japanese) Chat Support Consultant, crypto (Remote)
SupportYourAppKebun Baharu, Johor, Malaysia Japanese) Chat Support Consultant, crypto (Remote).Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.
Passionate about blockchain technology and the futu...Show moreLast updated: 29 days ago
- Promoted
Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD
TrilogySeremban, Negeri Sembilan, Malaysia Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD.Apply for the Director of Finance Strategy, Trilogy (Remote) role at Trilogy.
Compensation is $200 / hour ($400k / year) with weekly pa...Show moreLast updated: 30+ days ago
- Promoted
- New!
IT Support Engineer
SRKK GroupKebun Baharu, Johor, Malaysia We are all about helping businesses unlock their full potential with cost-effective and timely digital transformation solutions.
Our expertise covers everything from modern workplace setups to boost...Show moreLast updated: 16 hours ago
- Promoted
- New!
Customer Support Agent - Remote
Multiverse NVPasir Panjang, Negeri Sembilan, Malaysia Respond to player inquiries promptly via live chat, emails, and other communication platforms.Manage player expectations by providing timely updates and resolutions.
Take ownership of incoming chats...Show moreLast updated: 16 hours ago
- Promoted
- New!
(Fluent English) Technical Support Consultant (Malaysia, remote)
SupportYourAppKebun Baharu, Johor, Malaysia Fluent English) Technical Support Consultant (Malaysia, remote).Passionate about the world of tech?.What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solution...Show moreLast updated: 16 hours ago
- Promoted
Customer Service (Car Insurance)
Talent RecruitMelaka, Malacca, Malaysia Company Background : Service Provider (Car Insurance) .Work Location : Malim Jaya, Melaka.Working Day : Monday to Friday (8 : 30am - 5 : 30pm).
Serve as the first point of contact for insurance policyholde...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist (Chinese Speaking)
MultiplierSeremban, Negeri Sembilan, Malaysia Customer Support Specialist (Chinese Speaking).The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is a...Show moreLast updated: 6 days ago
- Promoted
(Native Chinese) Chat Support Consultant, crypto (Remote)
SupportYourAppKebun Baharu, Johor, Malaysia Native Chinese) Chat Support Consultant, crypto (Remote).Be among the first 25 applicants.Passionate about blockchain technology and the future of digital finance? What if you had a chance to be pa...Show moreLast updated: 29 days ago
- Promoted
Freelance Food Image Collector (Remote)
DataForceSeremban, Negeri Sembilan, Malaysia At DataForce by Transperfect, we are looking for participants to join an exciting culinary image collection project.The task is to select and prepare dishes of your choice, capturing clear photos t...Show moreLast updated: 30+ days ago