Manager, Customer Service

Summary :

The Customer Service Manager is responsible for overseeing and leading the customer service team,

including oversea CS Teams, to ensure exceptional customer experiences. This role involves managing

day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and

productive work environment within the team.

The Customer Service Manager plays a critical role in enhancing the overall customer experience and

ensuring the success of the organization through customer satisfaction and loyalty.

Key Responsibilities :

Team Leadership :

• Supervise and guide a team of customer service representatives, ensuring they adhere to
• established
• policies and procedures.
• Provide leadership, motivation, and support to the team to enhance performance and productivity.
• Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices.

Customer Interaction :

Process Improvement :

Performance Metrics :

Communication :

Customer Feedback Analysis :

consistently met.

Budget Management :