Senior Service Delivery Engineer

Responsibilities

• Dispatch daily ticket to onsite technician.
• Dispatch daily backfill technician.
• Backup resource planner.
• Project schedule planning, coordinate and sign off.
• Interview new technician and arrange on job training.
• Remove low performance technician.
• SLA ticket challenges and dispute.
• Ad Hoc request monthly compilation.
• Provide technical assist sales and pre-sales team.
• On site visit if escalation case(s).

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HPE SOLUTIONS (M) SDN BHD is well established IT system integrated & IT solutions provider. We provide IT solutions, support and services involve End User Product, Server / Network Infrastructure and Wireless solutions. From assessment, implementation, testing to handover IT project end-to-end. Our Head Office and Helpdesk operate in Puchong with countrywide coverage.

With today business marketplace, Information Technology (IT) enables high speed of information sharing, integration and data save keeping. However, advanced and sophisticated high-tech may bring unprecedented challenges and threats. The safe-guided, security locked & encryption protection on valuable data is a must and essential today, that's what we do best.

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