Automation Associate - RPA Tools

Job Description :

• Support the Automation Team in maintaining the quality of tool development and maintenance by following guidance from superiors.
• Modify and maintain RPA tools to automate data analysis and updates.
• Fix tools that encounter errors and follow superiors’ instructions for improvement.
• Understand the client’s expected workflows to develop sustainable tools that improve efficiency, rather than replicating processes without client verification.
• Escalate unclear or inconsistent information to superiors for client confirmation before implementation.
• Proactively suggest ideas and improvements to enhance team efficiency and workflow quality by sharing insights with both management and team members.
• Update tool-related documentation in accordance with superiors’ guidance.
• Gain an understanding of operational processes to identify the purpose behind each task and provide ad-hoc support to the Operations Team when required.
• Perform other tasks assigned by superiors.

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