Technical Service Manager

Overview :

Responsible for providing technical services to support Bunge's business in Asia, especially South East Asia and South Asia. The role involves identifying new business opportunities and adding value to existing relationships. It is a key technical customer interface, complementing the Commercial team by making product / ingredient recommendations, guiding customer projects into new business, delivering technical presentations, and solving processing challenges.

The role also focuses on creating value through building close technical relationships and understanding customers' businesses and applications.

Main Accountabilities

Develop Customer Intimacy

• Build relationships with key customer stakeholders, such as Technical and Quality teams, to understand their innovation pipelines, product lines, quality needs, production capabilities, business strategies, and market trends.
• Identify opportunities to expand the customer base with the commercial teams in the value-added product space.
• Collaborate with the commercial team to identify new business opportunities and enhance current relationships.
• Assist customers with technical or analytical information, solve technical issues, conduct trials, improve processes, reformulate products, deliver presentations, and provide training. Respond quickly to customer needs.
• Support the achievement of new business development and current business protection by providing technical support and sharing knowledge.
• Participate in industry tradeshows, exhibitions, and customer meetings.

Technical Expertise

Tracking Customer Insights

Requirements

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