Associate Customer Support (Mandarin)

Two95 International Inc.Cyberjaya, Selangor, Malaysia

30+ days ago

Job description

Join Our Team as an Associate Customer Support Specialist (Mandarin)

Language : Mandarin proficiency + B1 (conversational English)

Location : WFO in Cyberjaya

Address : Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, Selangor

Shifts : Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift provided

Working days : Monday to Sunday (weekly 2 days off)

Salary range : Between 3.5k to 4.5k Basic (Depending upon current salary & experience)

Eligibility : Freshers from any background / Experienced professionals. LOCAL MALAYSIAN ONLY.

No specific domain / Industry experience required

Overview : As an Associate Customer Support Specialist, you will be the voice of our client, providing exceptional service to our Mandarin-speaking customers. This role is ideal for individuals passionate about customer service and helping others. Responsibilities include assisting customers with inquiries and resolving issues promptly and professionally.

Key Responsibilities :

Meet productivity targets and quality standards.
Understand the investigation process within your assigned unit.
Follow SOPs and workflows for investigation tasks.
Use operational tools and applications effectively to find data.
Navigate websites successfully.
Adhere to workflow directions.
Participate in performance improvement plans for self-development.
Perform routine standard tasks.

Qualifications :

Fluency in Mandarin (spoken and written) is required; proficiency in English is an advantage.

High school diploma or equivalent; a degree is a plus.

Customer support or related experience is preferred but not mandatory.

Strong interpersonal skills and customer-focused mindset.

Ability to work in a fast-paced environment and manage multiple tasks.

Attributes :

Positive attitude and willingness to learn.

Effective problem-solving and critical thinking skills.

Calm and professional handling of challenging situations.

Team player committed to customer satisfaction.

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Customer Support Associate Mandarin • Cyberjaya, Selangor, Malaysia

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