S&C GN Song Malaysia – Social Commerce Consultant

S&C GN Song Malaysia – Social Commerce Consultant

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About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

About Accenture Strategy & Consulting Global Network

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.

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Global Network Song – Commerce & Sales Practice

The Customer Sales & Service functional team is aligned to the Global Network division of Accenture and works with clients across its marketing, sales, and services department. The team provides transformation services across three key offerings : Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.

We are looking for passionate and driven individuals who will help define business opportunities in the e‑commerce / digital transformation area to optimize clients’ performance. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.

Candidate Requirements

• Bachelor’s degree / tertiary education and certification in related field or equivalent experience.
• Understanding the Digital Commerce Channels, ecosystem, setup, operations, growth and optimizations.
• Minimum 3-5 years of hands‑on experience in one or more of these areas.
• Commerce Strategy (Channel / Product / Campaigns).
• Marketplace Setup & Operations (Shopee / Lazada / etc).
• Commerce Platform Setup & Operations (Shopify / Magento / Hybris or SAP Commerce Cloud / Salesforce Commerce Cloud / etc).
• Social Commerce (TikTok / etc).
• Search Engine Optimization / Generative Engine Optimization.
• On and Off Platform Marketing (for Commerce).
• Retail / Distributor / eDistributors.
• Other Commerce Methods / Channels.
• Experience in client and / or stakeholder management / supporting / interaction.
• Functional Consulting or Business Analyst experience in Digital Commerce and have delivery of Commerce / Digital Transformation engagements would be a plus.
• Certifications in these domains, would be a plus :
• Digital Commerce.
• Marketplace (Shopee / Lazada).
• Platforms (Shopify / Magento / Hybris or SAP Commerce Cloud / Salesforce Commerce Cloud / etc).
• Google Analytics / Tag Manager.
• Power BI / Google Data Studio / Any Data Visualization Tool.
• Any other related certifications.

As a Consultant

Principal Duties and Responsibilities

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Strategy / Planning and Consulting

Industries

Business Consulting and Services

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