Central Customer Service Coordinator

Overview

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title

Central Customer Service Coordinator – Wilhelmsen Marine Product, Kuala Lumpur

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

The position

We are looking for a Central Customer Service Coordinator who will join our Marine Products division.

The people at Wilhelmsen don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it.

Supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals. Last year we made product deliveries to 27,500 vessels, at over 2,000 ports.

About the location

The position will be based in Kuala Lumpur office which is in the heart of city and easy to get to go by public transportation.

About the department

• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
• To ensure all enquiries within the mailbox are attended to within the agreed SLA
• To provide administrative support to the GCS and LCS (local customer service) team
• May receive assignments from senior support personnel as required

What you will be doing

What experience and skills required

Your performance will be measured against

What we offer

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex!

How to apply

Sounds interesting? If you see yourself fitting into this role, please let us know why the role interests you. Apply online through our career portal at the following URL under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary :

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