Talent.com
Customer Support Specialist
Customer Support SpecialistJustforex • Puchong, Selangor, Malaysia
Customer Support Specialist

Customer Support Specialist

Justforex • Puchong, Selangor, Malaysia
30+ days ago
Job description
  • Efficiently respond and communicate with clients to understand and service their needs via livechat
  • Effectively analyse customer data to make appropriate recommendations and problem resolutions
  • Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
  • Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
  • Build rapport with clients and effectively diffuses conflict and opposition
  • Contribute to team effort by accomplishing related results as needed
  • Commit to meeting quality standards in processing customer adjustment
  • Requirements

    • Proficiency speaking and writing in Bahasa (Malaysia) and English
    • Able to identify ways of solving the problem and present the solution in a verbal and written manner
    • Strong interpersonal skills
    • High level of professionalism
    • Attention to detail and punctuality
    • Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
    • Stable internet connection
    • We offer

    • Working for a dynamically growing company
    • Challenging but exciting tasks with our own product
    • Trainee period
    • 8 shifts of annual leave per year
    • 8 shifts of sick leave per year
    • Working on a shift schedule (day and night shifts)
    • Professional education budget
    • Language learning budget
    • Wellness budget (gym membership, sports gear and related expenses)
    • Apply for Customer Support Specialist

      Full name

      Email

      Phone

      I have a link to a resume

      Attach a resume as a file

      I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.

      #J-18808-Ljbffr

    Create a job alert for this search

    Customer Support Specialist • Puchong, Selangor, Malaysia

    Related jobs
    Customer Support Specialist (Customer Success Team)

    Customer Support Specialist (Customer Success Team)

    Zetpy • Kuala Lumpur, Kuala Lumpur, Malaysia
    Customer Support Specialist (Minimum 2 years experience).As a Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with Zetpy.In this role, y...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist - Malaysia

    Customer Support Specialist - Malaysia

    Seesaw • Kuala Lumpur, Kuala Lumpur, Malaysia
    Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curr...Show more
    Last updated: 30+ days ago • Promoted
    Technical & Customer Support Specialist

    Technical & Customer Support Specialist

    Razer Inc. • Shah Alam, Selangor, Malaysia
    Technical & Customer Support Specialist page is loaded## Technical & Customer Support Specialistlocations : Shah Alamtime type : Full timeposted on : Posted Yesterdayjob requisition id : JR Joi...Show more
    Last updated: 30+ days ago • Promoted
    Sales Support Specialist

    Sales Support Specialist

    Chubb • Kuala Lumpur, Kuala Lumpur, Malaysia
    Sales Support Specialist at Chubb, located in Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia.Provide sales support to the Agency / Franchise marketing team, including handling cover not...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist - Malaysia

    Customer Support Specialist - Malaysia

    Seesaw Learning • Kuala Lumpur, Kuala Lumpur, Malaysia
    Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curr...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    mx51 • Shah Alam, Shah Alam, Malaysia
    We are building a payment platform that allows merchants to accept payments in-store, in-app and online, whilst consolidating all their data on a real-time business management dashboard.We care abo...Show more
    Last updated: 19 days ago • Promoted
    Technical & Customer Support Specialist

    Technical & Customer Support Specialist

    Razer • Shah Alam, Selangor, Malaysia
    Joining Razer will place you on a global mission to revolutionize the way the world games.LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.As a ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist (MY & SG Market) -Mandarin Speaker

    Customer Support Specialist (MY & SG Market) -Mandarin Speaker

    Qashier • Kuala Lumpur, Kuala Lumpur, Malaysia
    Qashier Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Customer Support Specialist (MY & SG Market) -Mandarin Speaker. Qashier Kuala Lumpur, Federal ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    CLPS Global • Kuala Lumpur, Kuala Lumpur, Malaysia
    Some public-holiday coverage as needed with off‑in‑lieu.Zendesk (or similar), English written & spoken (English only), de‑escalation, troubleshooting, payments / fraud awareness, SLA / ticket hygiene, ...Show more
    Last updated: 13 days ago • Promoted
    Technical & Customer Support Specialist

    Technical & Customer Support Specialist

    Razer USA Ltd. • Shah Alam, Selangor, Malaysia
    Technical & Customer Support Specialist page is loaded## Technical & Customer Support Specialistlocations : Shah Alamtime type : Full timeposted on : Posted Todayjob requisition id : JR Joining...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Rapsodo Inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
    Rapsodo is seeking a driven, detail-oriented.You’ll be the first line of communication for coaches, athletes, and everyday users—delivering timely, effective support and ensuring every customer get...Show more
    Last updated: 13 days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Rapsodo • Kuala Lumpur, Kuala Lumpur, Malaysia
    Rapsodo is seeking a driven, detail-oriented.You’ll be the first line of communication for coaches, athletes, and everyday users—delivering timely, effective support and ensuring every customer get...Show more
    Last updated: 14 days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    SK intellix Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
    We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a cru...Show more
    Last updated: 30+ days ago • Promoted
    FOREX Customer Support Specialist, Kuala Lumpur

    FOREX Customer Support Specialist, Kuala Lumpur

    Emerald Zebra • Kuala Lumpur, Malaysia
    Quick Apply
    This job opportunity is only available for residents of Malaysia with work permit.Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, In...Show more
    Last updated: 21 days ago
    Customer Support Partner (Application Specialist)

    Customer Support Partner (Application Specialist)

    F. Hoffmann-La Roche Gruppe • Petaling Jaya, Selangor, Malaysia
    Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt.Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen.Hier wirst du für d...Show more
    Last updated: 25 days ago • Promoted
    Technical Support Specialist - L1

    Technical Support Specialist - L1

    Two95 International Inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
    Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Own and track tickets within SLAs. Identify, resolve or manage the resolution of system i...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist (Mandarin & Malay Speaking)

    Customer Support Specialist (Mandarin & Malay Speaking)

    LittleLives Inc • Kuala Lumpur, Kuala Lumpur, Malaysia
    LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a miss...Show more
    Last updated: 21 days ago • Promoted
    Panel Support Specialist (Mandarin Speaker -Customer Support)

    Panel Support Specialist (Mandarin Speaker -Customer Support)

    NielsenIQ • Kuala Lumpur, Kuala Lumpur, Malaysia
    We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, includin...Show more
    Last updated: 11 days ago • Promoted