E-Commerce Executive / E-Commerce Operation Executive

E-Commerce Executive / E-Commerce Operation Executive

AMOREPACIFIC MALAYSIA is looking for an E-Commerce Executive & E-Commerce Operation Executive to join our dynamic team.

Operational Responsibilities

• Assist in managing and executing overall operational readiness and processes while ensuring Customer Service excellence across eCommerce platforms & owned sites.
• Monitor and process all online order fulfilment, inventory, returns and exchanges in the system in a timely and accurate manner.
• Ensure stock availability by monitoring and synchronizing inventory across all platforms and warehouses.
• Provide administrative support to streamline order processing and courier operations, continuously improving operational readiness.
• Identify and resolve warehouse operational issues promptly with effective solutions.
• Deliver customer service support across eCommerce platforms and owned sites via live chat, email, and phone (where required), handling queries related to returns, product defects, delivery issues, and other service matters to ensure a seamless customer journey.
• Liaise actively with external stakeholders such as warehouse teams, courier partners and eCommerce platform support teams.
• Collaborate with internal logistics, eCommerce and marketing teams to align operational execution with business objectives.
• Support the implementation of all promotional plans and campaign coordination across various systems and platforms.
• Coordinate and monitor system updates, ensuring accurate sales configuration and reporting across platforms.
• Track and report daily on approved KPIs, monitor progress, and highlight opportunities for operational improvement.
• Represent the company by providing timely, professional advice and assistance to customers on beauty products.

Marketing & Campaign Responsibilities

Qualifications

Benefits

How to Apply

Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.

Click “Apply Now” to submit your resume!

You are one step closer to be a part of our growing team.

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