Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)Ten Lifestyle Group • Batu Kawan, Penang, Malaysia
Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)
Ten Lifestyle Group • Batu Kawan, Penang, Malaysia
30+ days ago
Job descriptionFluency in Cantonese, Mandarin & English (both spoken and written). Strong customer service experience, ideally in luxury, hospitality, or concierge services. Excellent time-management & multitasking skills – you’ll be handling multiple high-priority requests. A calm and professional demeanor, even under pressure. Independent, self‑motivated, and accountable – especially in a remote, overnight setting. A passion for solving problems, helping others, and exceeding expectations. Familiarity with APAC markets, especially Greater China, is a plus. Experience supporting high-net-worth or VIP clients is highly valued. Fluency in Mandarin, Cantonese, and English (spoken and written). Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times. Strong ability to work independently and deliver high-quality results with minimal supervision. A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done. Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively. Outstanding time-management and multi-tasking abilities to juggle multiple priorities simultaneously. Strong attention to detail and a drive to meet deadlines and maintain high standards. Enthusiasm for working in a complex, fast-paced, and dynamic environment. Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus. Global exposure : Work with colleagues and members from around the world. Remote flexibility : Enjoy work-from-home convenience while engaging with elite clients. Generous rewards : 3 extra days of annual leave in your 3rd year. 1 full month of paid sabbatical leave every 5 years. Ten Loyalty Rewards Program – think of it as “extra spending money” for your next adventure. Work-from-anywhere holiday program (use any of our 20+ global offices). A workplace that celebrates diversity, values your ideas, and invests in your development.
Location : Malaysia (Fully Remote)
Languages : Cantonese, Mandarin & English (Fluent)
Shift Hours : 10 : 00 PM - 7 : 00 AM MYT, Monday to Sunday, including Public Holidays
Overview
As a Lifestyle Manager on our Overnight Team, you'll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.
Responsibilities
- Serve as a trusted advisor for our premium members – delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
- Communicate confidently and professionally with members via phone, chat, and email.
- Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
- Proactively recommend services and experiences aligned with member preferences and past usage.
- Collaborate with internal teams to ensure seamless execution and follow-up on every request.
- Translate and localise member communications where needed (Mandarin / Cantonese).
- Maintain strong documentation in our internal CRM systems.
Qualifications
Requirements
Benefits
Monthly “Treats on Ten” – surprises on the 10th of every month.
Please note : This is a remote role in Malaysia, and we consider candidates who have the legal right to work in Malaysia.
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Mandarin Speaker • Batu Kawan, Penang, Malaysia
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