Apprentice SENA - HR-HR

The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and determining solutions while maintaining a focus on customer satisfaction, innovation, relationship building, change management and driving positive results. The IT Business Analyst will also play a key role in the application support activities.

KEY RESPONSIBILITIES

• Analyze / understand business challenges and recommend appropriate IT solutions and services; develop current and future business processes, determine interface requirements, and resolve issues that cross multiple systems or areas affecting the business process.
• Analyze / understand all data and information required for new business processes; provide business process redesign analysis to support business changes and technology opportunities.
• Facilitate new business process and data requirements gathering and resolve cross‑system issues; conduct fit-gap analysis for software package evaluations.
• Convert business requirements into functional requirements, specifications, data models and test cases; develop detailed functional specifications documents and Use Case scenarios for developer use.
• Work with technical analysts to develop technical specifications for features and functions; assist users in developing their user or business procedures.
• Oversee and participate in application support activities as part of the role.

EXPERIENCE

2+ years. Strong interpersonal skills, relationship management and negotiation skills. Strong critical thinking and problem solving skills. Strong process flow and diagramming skills. Strong communication skills (verbal, written, listening and presentation). Strong analytical skills. Expertise in business process analysis, system analysis and data analysis. Very proficient in developing requirements definitions, functional specifications, data models and business procedures. Proficient in software fit analysis. Expertise in MS Office, MS Project, Visio and other PC software. Advanced knowledge of audit principles through extensive experience. Strong understanding of the business processes in assigned areas to best implement policies and practices.

QUALIFICATION

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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