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Medical Case Manager

Medical Case Manager

Zurich Cover-MoreKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Medical Case Manager

Location : Kuala Lumpur, Malaysia

Compensation : MYR9,000.00 – MYR11,000.00

Job Description

Travel Guard, a leading travel insurance provider, seeks an experienced Medical Case Manager to oversee end‑to‑end medical assistance cases for travelers worldwide.

Responsibilities

  • Manage medical assistance cases from intake to resolution, ensuring timely and appropriate care for clients.
  • Coordinate with treating physicians and the on‑duty Travel Guard doctor to determine fitness to travel or the need for evacuation.
  • Assess medical conditions, review clinical reports, and recommend next steps in line with policy coverage.
  • Communicate effectively with clients, healthcare providers, and internal stakeholders to manage expectations and outcomes.
  • Work closely with Assistance Coordinators and Medical Department staff to deliver consistent, high‑quality service.
  • Maintain accurate documentation and provide timely case updates to the team and management.
  • Participate in shift handovers, case reviews, team meetings, and performance check‑ins.
  • Ensure compliance with protocols including TCF, TCP, GDPR, PIPEDA, and HIPAA.
  • Support quality assurance efforts through case audits, peer feedback, and monthly calibration.
  • Contribute to staff training, identify development needs, and share knowledge when required.
  • Represent the department in recruitment, marketing, and client engagement activities as assigned.

Qualifications

  • At least 5 years of clinical experience in emergency or critical care.
  • Background in out‑of‑hospital emergency care, aero‑medical transport, and flight physiology.
  • Strong clinical assessment skills with the ability to make independent decisions under pressure.
  • Proficiency in medical terminology, documentation, and computer systems.
  • Excellent organizational, interpersonal, and time‑management abilities.
  • Strong verbal and written communication skills with a customer‑first mindset.
  • Fluency in Cantonese and Mandarin is an advantage.
  • Collaborative approach and ability to work across teams.
  • Commitment to quality, professional ethics, and continuous improvement.

    • Benefits

  • Hybrid work model to support work‑life balance.
  • Comprehensive onboarding program and ongoing professional development opportunities.
  • Regular annual and personal leave, volunteer leave, and a paid parental leave scheme.
  • Inclusive, diverse workplace that embraces and respects all identities.

    • Diversity and inclusion

    We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

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